East Surrey Hospital one of the country's worst, according to patient survey
EAST Surrey Hospital is one of the worst hospitals in the country, according to a new patient survey published on Tuesday.
A survey of adult inpatients by the Care Quality Commission found the hospital was in the bottom 20 per cent of hospitals for categories such as privacy, waiting times to get a bed on a ward, noise from other patients, confidence and trust in doctors, and respect and dignity.
It failed to make the top twenty per cent in a single category.
But Michael Wilson, chairman of the Surrey and Sussex Healthcare NHS Trust, which runs the hospital, said that the survey was taken last summer and is now out of date.
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He told the Mirror: "I can't change the past – I can only influence the future. We are changing things here. I would defy anybody to say they could have done anything quicker.
"We were disappointed with the results of the survey but we weren't totally surprised. Our own monthly patient survey told us a similar story in July last year since when we have been working hard to improve our facilities.
"We launched a £14 million redevelopment programme in September 2011 which is delivering a modernised and enlarged emergency department with an increased capacity of 30 per cent.
"The redevelopment programme has already seen the opening of a new reception area in the emergency department with a new clinical observation area plus two new wards in the hospital which provide 40 extra beds."
He said he expected the patient survey for this year would show a "significant improvement" and that he could not conceive of a situation where he might resign due to the trust's bad performance.
He added: "We've been defeated for the last 10 years and we now have a very good, hardworking and committed workforce who are on a journey to ensure our patients get the best possible service."
Reigate MP Crispin Blunt called the news "disappointing" and agreed the results of the survey came as no surprise, but said he expected "significant improvement" next time around.
He added: "This is a hospital that runs very hot, designed for 250,000 people but serving over 400,000. It's had longstanding reputation problems which the current management and staff are working incredibly hard to turn around.
"I do think progress has been made in the last year but this survey reinforces that there is no room for complacency."
The Surrey and Sussex NHS hospital trust was ranked via a traffic light system, where it scored no green lights and mainly red.
Areas where it was in the 'worse' category – in the bottom 20 per cent in the country according to the views of inpatients were:
- The emergency / A&E department, answered by emergency patients only;
- Waiting lists and planned admissions, answered by those referred to hospital;
- Waiting to get a bed on a ward;
- Care and treatment;
- Operations and procedures, answered by patients who had an operation and procedure
Areas where it was in the 'about the same' category, in the middle 60 per cent of hospital trusts:
- The hospital and ward;
- Leaving hospital;
- Overall views and experiences
Areas where it was in the 'better' category, in the top 20 per cent of hospital trusts: